RETURNS, REFUNDS & EXCHANGES

Easy returns, happy customers.

Shopping online should feel safe. Our return policy is simple: if you are not happy, we will make it right - within 7 days of delivery.

Return window
7 days

From the date of delivery.

Refund time
5 – 10 days

After received back & inspected.

Condition
Sealed

Opened items only if defective.

How returns work

  1. 1. Request a return

    WhatsApp or email us your order number and photos of the product and packaging within 7 days of delivery.

  2. 2. Approval

    Our team will verify and confirm the return request and share a return address or arrange a pickup within 24 working hours.

  3. 3. Send the product back

    Please keep the item sealed and in original condition. Ship it back to us via any reputable courier.

  4. 4. Inspection & resolution

    Within 3 days of receiving the parcel back, our team inspects it and issues a full refund or exchange - whichever you prefer.

What can be returned?

  • • All unopened, sealed products within 7 days of delivery
  • • Opened products that arrived damaged or defective (with photos)
  • • Wrong or incorrect item sent

What is NOT returnable?

  • • Opened products without a manufacturing defect
  • • Products returned after the 7-day window
  • • Custom or sale items clearly marked Final Sale

Still have questions?

Our team is one message away. We reply within 24 hours on weekdays.

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